Questions & Answers

1. What is a ZombieBox?

ZombieBox is the ONLY patented portable noise-reducing shelter/enclosure for generators, compressors, vacuums, blowers, pumps, laboratory equipment, servers, power supplies, or anything else that is noisy. It is collapsible and weatherproof which increases the longevity and efficiency of your generator, and improves overall safety and comfort for everyone.

2. Who uses these, and where?

Anyone with loud equipment, or a portable or standby generator! Festivals, events, food trucks, home backup and standby generators, commercial, industrial, and military applications! Designed to be portable and self-supporting, these innovative appliances can be assembled on location, without tools, in under 3 minutes! Each enclosure is collapsible but can be secured to prevent tampering and theft. It is secure and lockable when fixed to a solid base.

3. How much quieter will it make my power equipment?

Noise and loudness is very subjective, so before you bust out the decibel meters, there is a lot more to reducing noise intensity than just that measurement alone. But basically, ZombieBox products are capable of between 8 and 15 decibels of noise reduction**. For reference, a 20 decibel reduction is about 4X quieter, or about the noise difference of a loud rock concert to a normal conversation. (90 dB to 65 dB) Or, moving that noise 4X further away. Our products will not eliminate your noise, they will make it tolerable.

**Keep in mind - Your results will be different! Actual decibel reduction varies widely based on many factors outside the control of the enclosures, i.e: test method, equipment type, load factor, installation, surrounding environment, wind direction, or other noise sources. For this reason we DO NOT guarantee a specific decibel reduction. Sorry. The ratings are simply the expected average results of our products when tested under repeatable conditions and in a controlled environment. See ASTM E596-96 for more information on test methods and noise ratings.

4. What is it made of, and will it rust?

The box will not rust. Each box is constructed entirely of galvanized steel and storm rated to withstand permanent outdoor storage. We also offer ArmorPlate finish which is a tan or black rubberized coating to protect the box from extreme environmental conditions.

5. Are there color options?

Yes! 3 color options, or finishes to choose from: Unfinished galvanized ‘Metal’ - Black or Tan Rhino Liner finish. 'ArmorPlate' is Rhino liner, a black or tan rubberized industrial coating that reduces the noise by another 2-3 decibels. You can learn more about the variants here . *If you select the ‘Metal’ color option please note: This is an “Unfinished” enclosure - This means the metal will show scuffs, scratches, and blemishes as a result of the manufacturing process. There are NO refunds for cosmetic imperfections on this finish choice.

6. Does the equipment inside get overheated?

Nope. The boxes are vented by a powerful vent fan mounted on either the top lid or the side wall. The fan plugs into the generator or other source if not a generator, so if the generator is on, the fan will be operating. The generator will run at normal temperatures. We are developing a universal safety shut off module that will make it impossible for the generator to run if the fan becomes inoperative, but it’s a work in progress so we’ll keep you posted.

7. How do I vent the box?

It depends on the type of enclosure. For smaller generators the powered vent fan on the top or wall can handle the heat AND the exhaust gases. Larger generators need The Z-Pipe, which is a universal 'secondary muffler & Exhaust' proprietary for ZombieBox enclosures. The Z-Pipe system helps control temperatures and reduce the amount of maintenance required on the liners and fan eventually increasing the life. This system comes standard on X-Large box orders, or can be added as an additional upgrade for any of our other enclosures. In addition, it reduces the noise reduction to another 2-3 db. You can shop for your Z-Pipe here . For Standby generators and whole home backup generators for *Generac, Honeywell and Kohler, there is NO powered vent fan and simply uses the generators built in ventilation system to keep air flowing in and out of the enclosure.

*Zombiebox is not affiliated with any generator manufacturer

8. What size box do I need?

Measure your generator first. Include any handles and wheels, and then check the sizing chart in the link below to fit with 4-6 inches around the generator when enclosed. ZombieBoxes are available in 4 different size options: Medium, Large, Standby and X-Large. The required inside and outside dimensions for the enclosure are listed in detail here .

9. Is the ZombieBox compatible with dual fuel or LP generators?

Yes. For the portable boxes specifically: There are at least (2) openings in the front and (2) in the rear of the box to accommodate power cables, fuel lines and Z-Pipe exhaust piping. One of them will have a 3-inch grommet for the power cables in the front of the box. One of them in the rear will accommodate the flange for the Z-Pipe exhaust system outlet (Standard Configuration). The remaining holes are capped, however, you can add on grommets if you choose to purchase extra.

10. How much is shipping?

We have the following available options for shipping enclosures and replacement parts:

Parcel (small parts & accessories) – $39 (minimum purchases apply - replacement parts ship free with enclosure purchases)
Freight (Boxes & Barriers) - Lower 48 Only - Flat Rate $359 + *extra services fee if required.
Alaska/Hawaii - Freight - quote required
Canada - Freight - quote required (buyer is responsible for broker fees, customs, duties and taxes. No returns or refunds)
Puerto Rico- Freight - quote required
Expedited Build – 1 week lead time = + $1,000
*Flat rate applies to standard transport routes only. Prior to dispatch additional freight surcharges may apply for deliveries to remote or rural locations, islands/ferry crossings, toll-restricted access areas, or destinations requiring specialized freight handling.

11. What does it cost?

Prices are listed at the top of each product page in the shop tab. But when it comes to generators, if it’s air cooled it’s going to be loud, guaranteed. The only way to remedy that is using a ZombieBox. Before making a price comparison to your generator, keep in mind that generators wear out and are replaced on average every 4-5 years. ZombieBoxes do not wear out; they will efficiently and effectively protect your generator (and ears) pretty much forever, if cared for properly. Your refrigerator costs much more than the food you put inside, same economics apply here.

12. What is the warranty?

5 Year Limited Warranty: ZombieBox will provide lifetime support and replacement parts free of charge, for components considered to be major for normal functionality, that proves defective under conditions of normal use. Warranty repair labor and shipping is not included. Cosmetic imperfections or wear items are excluded. Our standard pricing includes our full manufacturer’s warranty. We can offer a discount if you’d prefer to waive the warranty, meaning the product is purchased 'as-is' without coverage.

Wear items not included in warranty: hinges, latches, fans, exhaust components, hardware, or paint.

*We do not warranty or guarantee a specific decibel reduction measurement. This is because "noise" is subjective, and ones perception of volume change is influenced by variables beyond the control of our enclosures (like: type of equipment, application, the surrounding environment, wind direction, detection equipment or methods etc.) Rest assured, our products are the best in the world and will drastically reduce the noise level of any equipment guaranteed!

13. Refunds, Returns or Cancelled orders:

1) Once an enclosure or barrier has shipped we do NOT refund or return any product. Make sure you understand what you're ordering, and what is involved to use/install. No exceptions.

2) No refunds or returns based on an actual decibel reduction value. This is because "noise" is subjective, and one's perception of change is influenced by variables beyond the control of our enclosures. (i.e. detection equipment, environment and other physical factors)

3) There is a minimum 5% processing fee for any cancelled order. After 15 days, a 25% restocking fee will apply.

4) Voiding warranties - Our products will NOT automatically void your generator’s warranty. The use of our products may force your generator manufacturer to prove ‘cause of failure’ in order to deny a claim where our products are used. Use of a Zombiebox has never caused a failure when installed correctly.

14. Freight Shipment policy: No Exceptions

1) All freight deliveries are by semi truck to the curb ONLY. Unless you paid for extra services in advance, delivery will be at the end of your driveway. If you are not sure about your specific locations truck accessibility, please call us to arrange and pay for extra services immediately. Deliveries to remote or rural areas outside standard carrier routes—as well as locations requiring ferries, bridge tolls, limited-access fees, or special equipment—may incur additional freight carrier surcharges.

2) Be available and ready to receive a call from the carrier to schedule delivery of your shipment. If they can’t get ahold of you or you are not there to receive it there will be storage fees added daily (its very expensive, so don’t do that). OR…they will deliver without signature and there are no returns or refunds. So, please answer the phone and be ready!

3) Inspect the product for damages (not the packaging). If there is product damage, NOTE IT on the delivery receipt i.e. “received with shipping damages” and take photos of both the packaging and product inside.

4) If there are concealed dings or dents and you signed for it clear you will have no recourse. You accept it as is. If minor dings or dents ARE noted, we’ll work with you on a reasonable resolution within the insurance limits (likely a small refund). - Obviously, if its smashed or extremely damaged, reject it, do not accept delivery.

NOTE: Signing the delivery receipt ‘clean’ without noting damages, means you acknowledge the product arrived in acceptable condition. Do not expect rebates, refunds, exchanges for any dents, dings or damage. This is standard for any product delivered freight.

15. Interference with remote start key FOB or Wi-Fi?

Any increased distance from a receiver, or additional barriers (walls, equipment, vehicles etc.) between the transmitter and receiver will diminish a radio signal. If you notice a decrease in signal strength of your remote starter or Wi-Fi, we recommend moving the Zombiebox closer to the home or boosting the Wi-Fi signal using a repeater or signal booster near the unit.